Free shipping on orders over £55.00. Buy now, pay later with Clearpay.

 

FAQ

WHAT ARE THE PAYMENT OPTIONS?

-We accept all credit and debit cards.


-We also accept PayPal transactions.


-You can buy now, and pay later with Clearpay. 

HOW MUCH IS YOUR DELIVERY?

-Standard delivery is £4.95.

-International shipping is £6.99.

-You can also collect in person, if you live local. 

WHAT IS YOUR RETURN POLICY?

-Our t-shirts can be returned within 28 days. 


-It has to be returned with the two original tags attached and in the biodegradable bag it was sent in.


-If you do need to return the tote bag, please return this with both tags attached.


-Please ensure you package your return parcel securely.


-Due to being a small business, we do ask that you cover the cost of the return to us, we hope you understand this with being a small start up. Please contact us before making a return on contact@mishi-collective.com. If you did want to discuss an exchange, we can organise this too. 

CAN YOU TELL US MORE ABOUT YOUR MANUFACTURING PROCESS?

-Our t-shirts were manufactured in an ethical factory in Portugal, Portugal is well known for the quality of their manufactured goods but also how they treat their staff. Then they were printed in the UK. 

-Our Tote bags were ethically printed in the UK. 

WHAT DO YOU USE FOR YOUR PACKAGING AND HOW IS IT ECO FRIENDLY?

All the packaging info you need to know:

-Brown grocery bags (kraft paper).

-Clear bio-degradable and compostable bags- made from annually renewable corn / potato starch or cellulose.

-Recycled tissue paper- acid free. 

-Thank you cards made from FSC certified card (FSC certification ensures that products come from responsibly managed forests that provide environmental, social and economic benefits). 

-Mishi stickers used with the tissue - sticker paper is 100% recycled.

-Mishi tape on grocery bag- gummed paper tape is water-activated to securely seal your bags.

-Plant based cellotape. 

-The Mishi brand tags on the clothing are fully recyclable. 

So you can recycle absolutely everything when you receive your parcel. 

DO YOU HAVE SOCIAL MEDIA?

-Our instagram is @mishicollective

-Our facebook is Mishi underwear

-Our Pinterest is Mishi

-Our twitter is @wearemishi

Head over to our social media for sustainability updates & fashion inspiration. 

MY QUESTION IS NOT HERE, HOW DO I GET IN CONTACT?

-Please email us at contact@mishi-collective.com.

-Or send us a direct message on instagram @mishicollective. 

Theres also a linked button below- contact us if you have any questions, that will direct you to our contact us page.